User Studies

(Redirected from Interviews)

1 What do users think of predictive text entry?
2 Whad do cell phone salesmen say about T9?
3 How does T9 deal with various language needs?
4 What do people say when they try Eatoni predictive text?
5 What do users think of predictive text entry? (Individual Replies)

What do users think of predictive text entry?

What text entry methods do people use? Why? When do they use them? Why do they turn them off? We asked them.

Watch their replies in three parts on YouTube (double click for larger video):


Part 1	Part 2	Part 3

Or scroll to the bottom for individual replies.

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Whad do cell phone salesmen say about T9?


London cell phone salesman 1	London cell phone salesman 2

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How does T9 deal with various language needs?


Mixed languages	Uncommon languages

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What do people say when they try Eatoni predictive text?


New Yorkers on LetterWise	Learning LetterWise and Shift-WordWise - 1	Learning LetterWise and Shift-WordWise - 2

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What do users think of predictive text entry? (Individual Replies)

Click on a subject's image to view their reply. Windows Media Player is required.

"...been trying to use it, but it's pretty hard to know which word you are writing."		"I had to ask advice how to use it."
"It's more difficult. Usually it doesn't find the word I'm looking for, it suggests wrong words."		"It takes time to learn it. I tried some word, but it didn't work out."
"The manual of the phone is like this. If necessary that could be learned also."		"It doesn't work properly all the time."
"It recognizes the names of the Nokia bosses, but not all the names, even common names."		"It doesn't work. Or I can't use it. Either/Or."
"I think it's annoying when the phone doesn't get the right words. It always gives me the wrong words."		"I hate it when it doesn't know my words."
"I don't like it"		"I don't know (why I turned it off)"
Nokia salesman: "I would say two or three times faster."		"It's great. I can type a lot faster."
"Then I have to add it to the dictionary, and that's a pain in the ass."		"Who's a happy customer anyway, if there is 30% possibility to be wrong?"
"I like it very much...I think it (the user dictionary) can't keep so many words."		"It's very fast. Could be in the wrong way also."
"Usually it works fine. Let's say a day (to learn it) and I was fine with it."		"I like it. It's much easier. I send a lot of SMS, so that's why."
Nokia salesman: "Pretty simple, easy to use. It has no problems."		"The words don't come up sometimes."
"He's dyslexic so he finds it difficult."		"(You enter) the first letter and you get a whole word - it's irritating."
"At the beginning it doesn't really work."		"Too complicated."